SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Delivery is charged per cart. The total number of items shopped in a session makes a cart, and the cost per cart is determined by the delivery location

How long will delivery take?

General delivery period take 24- 72 hours which is 1-3 working days.  This doesn’t apply to products with stated delivery period under the “additional information” tab. For their deliveries are peculiar to the product.
Pre-ordered products which are shipped from overseas take 14 working days.

What exactly happens after ordering?

After you have picked your product, the steps to a successful order are as follows
1. Add your product to cart
2. Proceed to Checkout page
3. Fill Your Billing/shipping information
4. Fill Additional information if necessary
5. Review the Final details on your order total price, delivery address, phone number etc.
6. Select your preferred payment method and Place an order
7. After this notification ” Thank you, your order has been received” proceed to “Make your payment directly into agents bank account” and send the transaction details to the provided email address for confirmation. To enable effective processing.

Where can I view my sales receipt?

After successfully making an order, an e-mail is sent to you containing your order and payment details. Just after it has been completed and delivered to you, a receipt is sent to your mail. Along side your package being delivered is a hard copy receipt as well.

How do I add a gift receipt to an order?

This Feature at the time of Writing is Unavailable. Once made available, the how would be stated.

How long do I have to return an order?

Please do refer to our return policy here
RETURN POLICY BLUE PRINT
• The eligibility of a product for return is solely dependent on the products category. Once the default in product is noted, the product should be sent back right upon delivery.
• in cases where by the product wasn’t viewed at the point of delivery, the customer has 12 hours to lodge a complaint and 24 hours to follow the product return process.
• this is provided the products have not gone through any form of use.

PAYMENT INFORMATION

How is the recipient reimbursed?

After Successfully Returning the Product, provided that a replacement wasn’t possible.
A cash back would be made between 2 – 3 days.

Can I be reimbursed through the original payment method?

As at the time of writing, reimbursement can only be done via bank transfer.

Can the country receiving the shipment be different than the country of purchase?

At the time of writing, Lagos Nigeria is the only available location for delivery. Orders can be made from where ever in the world the site can be accessed and payment via the online portal is possible. There after the delivery is done to any location within Lagos Nigeria.

How can I return an item?

Please do refer to our return policy here

Will I receive the same product that I see in the picture?

All product image display on the site are same as delivered. If for any reason there would be a difference in color or size, it would be stated in the course of your order.

Will you restock items indicated as “out of stock?”

Restocking of items is totally relative and can not be guaranteed for all items on the store. If you are interested in an “out of stock” item, please do bring it to our notice by sending us a mail or contact us through our online 24/7 chat platform, and we would get back to you on the availability of the product.

OTHERS

Which browser is best to use the site?

As at when this was written, the google Chrome browser did exceptionally well with site navigation and load time. Please do send us a mail if you have an issue with accessing or navigating the site. [email protected]

How do I subscribe to the newsletter?

The option to subscribe to our newsletter is provided as a popup on every page of lagmall.com.ng when you are visiting for the first time.